Episode 299

Providing Open Source Support


August 16th, 2022

53 mins 51 secs

Your Hosts

About this Episode

How do you provide open source support to business who use FOSS in production? If you're using FOSS in production you need support. Noah and Steve dig into what it takes and how companies use supported FOSS software.

-- During The Show --

01:30 Remote Desktop Tool - Aaron

06:00 Home Router? - Howard

09:00 Migrating OS drive? - Lucas

14:00 Update Machines on Lan - Charlie

19:50 CloudFlare and Ep 297 - Jeremy

21:20 More Cloudflare Feedback - Tiny

24:15 Gadget of the Week

32:50 Supporting Open Source

  • Different types of clients
  • Flowcharts and escalation
  • Open Source doesn't always have a clear escalation path
  • Projects that offer hosting preferred
    • Bitwarden
    • NextCloud
    • Element/Matrix
    • Red Hat
    • 45 Drives
    • IX Systems
    • Netgate
  • Signing up for these services helps support open source development
  • Open Source Solution
    • Resolved in less than 60 min
    • Patch Applied in less than 24 hours
    • Code pushed to upstream in about a week
    • Rising tides lift all boats
  • Closed Source Solution
    • Contacted provider
    • Still waiting for a response
  • Open Source allows for a better customer experience
  • Corporations use open source to avoid lock in
  • Shift in public perception
  • Ansible is great
  • Containers and Modularity comes at a price

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